FAQs
Answers to the most common questions about ecohome.
How do I add items in bulk using Eco Bot?
Eco Bot makes adding your entire shelf effortless. Open EcoHome, point your camera at any shelf and snap a single photo — Eco Bot’s AI instantly identifies every item: name, brand, and category, all automatically.
Once the scan is complete you have two options:
- Add everything at once — type “add all” in the Eco Bot chat to catalogue the entire shelf in one go.
- Choose specific items — type the item numbers you want to keep and Eco Bot adds only those.
Every item is saved instantly with its name, brand, and category — zero manual entry required.
🎥 Watch: How to Add Items in Bulk Using Eco Bot (YouTube Short)
How does ecohome work?
ecohome is a household inventory app that helps you digitally catalog household items, track their usage, and understand their value and environmental impact. As a platform, it also lets you share, lend, and borrow within your community, reducing waste and promoting a more sustainable lifestyle.
Is ecohome free to use?
Yes! ecohome is completely free to use. There are no limits on the number of items you add to your household inventory, no restrictions on sharing, and best of all, no pesky ads!
What information do I need to get started?
Right now, sign up with Google, Meta, Microsoft, or Apple and create a household profile. Invite house members to manage and view items together. Adding a profile photo helps neighbors recognize you when sharing. We’re also developing ID verification for added security.
How do I build my inventory in ecohome?
After signing up, we have made adding items to your inventory super easy. Simply point your camera, scan the barcode, and relax. Our smart AI will automatically fill in the description, product name, and brand. Review, edit, and keep your inventory updated as you add new things. Organized by usage and item location, your digital catalog helps you find items, avoid duplicates, and decide what to borrow or lend.
What can I lend or borrow?
Anything you’re comfortable sharing! Our smart app suggests what can be listed and provides insights, but you have full control. You name it, baby items, pressure washers, electronics, books, or even that tent that never saw the light of day! Some things are prohibited, but we trust your common sense to do the right thing, and don’t worry, we’re here to guide you every step of the way.
Are any items prohibited?
For your inventory: Add any item to your inventory, note that all household members can view it. For age-restricted items, consider creating a separate household for safe tracking.
In case of sharing and transactions: No weapons of any kind, nothing sexual or obscene, and no unsafe, dangerous, or illegal items like knives, guns, and drugs. Ensure all transactions comply with local laws and regulations. You’re responsible for making sure your activities are lawful and respectful. Be a good neighbor, not a liability!
Can I lend or borrow items beyond my neighborhood or city?
Yes, while ecoHome is all about supporting and enriching community connections, you can create any number of share-care circles, like apartment circles, university circles, and more. You can also set up a smaller “Friends Circle” for gifting and lending items exclusively to your friends. No more awkward questions like “Who did I lend that to again?” We’ll handle the dirty work so you can just enjoy the bliss of sharing and caring for the planet—no awkwardness, just good
What happens if an item gets lost or damaged? Or how does ecohome handle disputes?
Typically, the borrower is responsible for any item they borrow. If something gets damaged or lost, the borrower should cover the cost of repair or replacement. If the item already has any damage or wear-and-tear, the borrower should note that as well. ecohome is not responsible for any loss or damage of items lent or borrowed between users.
For more details, please refer to ecohome’s Terms of Use.
How does the borrower get the item from me?
The easiest way is for the borrower to pick it up from your home, a chance for a quick chat. If that is not your thing, meet in a common space like the lobby or leave it at the front desk.
If you are lending items to someone outside your neighbor’s trust radius, you can pick a neutral spot like a parking lot or coffee shop.
What if I no longer want an item I requested?
You can cancel your request anytime but be a sport and give the lender a heads-up. No one likes being ghosted. Reach out to [email protected] for support.
What happens if an item is returned late?
ecohome sends automatic reminders about due dates to both borrowers and lenders. If you are running late, let the lender know. It is up to them how they want to handle it. Most people are understanding, but if you know in advance that you will be delayed, a quick message goes a long way.
ecohome Safe Hands Policy
- Make sure items are returned in the same condition you received them. Give it a quick clean if needed, after all, it’s only fair.
- If you’re unsure about how to use something, just ask! Friendly neighbors will let you know.
- We recommend taking pictures before and after the transaction to document the item’s condition and help identify who is responsible in case of any issues.
- We want you to be safe and sound, so keep that in mind, but remember, we’re not responsible for any injuries that might happen along the way.
How can I contact ecohome’s customer support for assistance?
Just send an email to [email protected]. We’re here to help with any questions or situations you might have.
What is a Household in ecohome?
A Household in ecohome is a shared space that groups your inventory and members together. Each household has its own set of items, so you can manage belongings separately for different homes or living situations. You are automatically set as the Owner when you create a household.
How do I add a new Household?
Tap the household name at the top of the Home screen to open the Household list, then tap ‘+ Add HousehHold’ at the bottom. Enter a distinctive name for your home and tap ‘Ok, Proceed’ to create it. Your new household will be created and set as the active household.
Watch our step-by-step video guide: How to Add a New Household
Can I have multiple Households?
Yes! ecohome supports multiple households. You can create as many households as you need and switch between them at any time using the household selector at the top of the Home screen. Each household maintains its own separate inventory and member list.
How do I switch between Households?
Tap the household name at the top of the Home screen. Select the household you want to switch to from the list and confirm the switch. Once confirmed, your inventory will update to show only the items belonging to the selected household.
How do I invite members to my Household?
From your Household Members screen, tap ‘Invite Members’. You can invite people via your Contacts, Google, or Microsoft accounts, or enter a phone number manually. Invitations are sent via WhatsApp, making it easy for housemates to join.
How do I see who is in my Household?
You can view all members of your current Household from the Household Members screen. It shows each member’s display name and their role — Owner or Member. As the Owner, you have full control over the household settings.
How do I create a group and invite members?
Watch the 52-second walkthrough on YouTube: https://youtube.com/shorts/3lJg8rD8rOc

